{"id":2582,"date":"2025-10-12T07:27:34","date_gmt":"2025-10-12T07:27:34","guid":{"rendered":"https:\/\/hrdatalytics.com\/?p=2582"},"modified":"2025-10-12T07:33:18","modified_gmt":"2025-10-12T07:33:18","slug":"calisan-net-tavsiye-skoru-enps-employee-net-promoter-score","status":"publish","type":"post","link":"https:\/\/hrdatalytics.com\/en\/calisan-net-tavsiye-skoru-enps-employee-net-promoter-score\/","title":{"rendered":"\u00c7al\u0131\u015fan Net Tavsiye Skoru (eNPS) \u2013 Employee Net Promoter Score"},"content":{"rendered":"<p>\ud83e\udded <strong>Giri\u015f<\/strong><br>Bir \u00e7al\u0131\u015fan\u0131n i\u015f yerini tavsiye etme iste\u011fi; g\u00fcven, memnuniyet ve ba\u011fl\u0131l\u0131\u011f\u0131n k\u0131sa ama g\u00fc\u00e7l\u00fc bir g\u00f6stergesidir. M\u00fc\u015fteri NPS metodolojisinin \u00e7al\u0131\u015fanlara uyarlanm\u0131\u015f h\u00e2li olan <strong>eNPS<\/strong>, bu i\u00e7 sesi say\u0131ya d\u00f6n\u00fc\u015ft\u00fcr\u00fcr.<\/p>\n\n\n\n<p>\u2753 <strong>Nedir?<\/strong><br>Tek soru ile \u00f6l\u00e7\u00fcl\u00fcr: <strong>\u201c\u015eirketinizi bir arkada\u015f\u0131n\u0131za \u00e7al\u0131\u015fmak i\u00e7in tavsiye etme olas\u0131l\u0131\u011f\u0131n\u0131z nedir?\u201d (0\u201310)<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>9\u201310:<\/strong> Destek\u00e7iler <em>(Promoters)<\/em><\/li>\n\n\n\n<li><strong>7\u20138:<\/strong> Karars\u0131zlar <em>(Passives)<\/em><\/li>\n\n\n\n<li><strong>0\u20136:<\/strong> Ele\u015ftirmenler <em>(Detractors)<\/em><\/li>\n<\/ul>\n\n\n\n<p>\ud83e\uddee <strong>Nas\u0131l Hesaplan\u0131r?<\/strong><br><strong>eNPS = %Destek\u00e7iler \u2212 %Ele\u015ftirmenler<\/strong><br><strong>\u00d6rnek:<\/strong> 100 yan\u0131t \u2192 60 Promoter, 25 Detractor \u21d2 <strong>eNPS = 60 \u2212 25 = +35<\/strong><\/p>\n\n\n\n<p>\ud83c\udfaf <strong>Neden \u00d6nemlidir?<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Kurumsal itibar\u0131 i\u00e7eriden \u00f6l\u00e7er.<\/li>\n\n\n\n<li>Ba\u011fl\u0131l\u0131k ve g\u00fcven d\u00fczeyini sade bi\u00e7imde g\u00f6sterir.<\/li>\n\n\n\n<li>\u0130\u015fveren markas\u0131na dair erken uyar\u0131 sa\u011flar.<\/li>\n\n\n\n<li>Zaman i\u00e7i trendi izlenebilir (geli\u015fim\/gerileme).<\/li>\n\n\n\n<li>Geni\u015f anketlere ek <strong>h\u0131zl\u0131 nab\u0131z<\/strong> \u00f6l\u00e7\u00fcm\u00fc sunar.<\/li>\n<\/ol>\n\n\n\n<p>\ud83d\udd27 <strong>Nas\u0131l \u0130yile\u015ftirilir?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Anonimlik ve \u015feffafl\u0131k<\/strong> garanti edilmeli.<\/li>\n\n\n\n<li><strong>Promoter\u2019lar korunmal\u0131<\/strong>, <strong>Detractor<\/strong> nedenleri k\u00f6k-sebep analiziyle adreslenmeli.<\/li>\n\n\n\n<li>Aksiyonlar <strong>duyurulmal\u0131<\/strong> ve takip edilmeli.<\/li>\n\n\n\n<li><strong>Y\u00f6netici geri bildirim<\/strong> ve <strong>empatik liderlik<\/strong> geli\u015ftirilmeli.<\/li>\n\n\n\n<li>Kritik sorunlara <strong>h\u0131zl\u0131 ve \u00f6l\u00e7\u00fclebilir<\/strong> ad\u0131mlar at\u0131lmal\u0131.<\/li>\n<\/ul>\n\n\n\n<p>\ud83d\udcca <strong>Nas\u0131l Takip Edilir?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Excel\/Sheets:<\/strong> Skorlar \u2192 s\u0131n\u0131flar (Promoter\/Passive\/Detractor) \u2192 <strong>eNPS<\/strong>.<\/li>\n\n\n\n<li><strong>Dashboard \u00d6nerisi:<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>KPI Card:<\/strong> G\u00fcncel eNPS<\/li>\n\n\n\n<li><strong>Line:<\/strong> Zaman i\u00e7i eNPS trendi<\/li>\n\n\n\n<li><strong>Stacked Column \/ Pie:<\/strong> S\u0131n\u0131f da\u011f\u0131l\u0131m\u0131<\/li>\n\n\n\n<li><strong>Segmentation:<\/strong> Departman \/ k\u0131dem \/ ya\u015f \/ cinsiyet k\u0131r\u0131l\u0131mlar\u0131<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Dijital Platformlar:<\/strong> Officevibe, CultureAmp, Peakon entegrasyonlar\u0131; otomatik skor ve benchmark.<\/li>\n<\/ul>\n\n\n\n<p>\ud83d\udcdd <strong>Sonu\u00e7 \/ Yorum<\/strong><br><strong>eNPS<\/strong>, sade bir soruyla \u00e7al\u0131\u015fan deneyiminin nabz\u0131n\u0131 tutar. Ba\u011fl\u0131l\u0131k, g\u00fcven ve itibar y\u00f6netiminde d\u00fczenli takip <strong>kritiktir<\/strong>.<\/p>\n\n\n\n<p>\ud83d\udcda <strong>Kaynaklar<\/strong><br>AIHR (eNPS\/NPS), SHRM (Employee Engagement), CultureAmp &amp; Peakon dok\u00fcmantasyonlar\u0131.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>\ud83e\udded Giri\u015fBir \u00e7al\u0131\u015fan\u0131n i\u015f yerini tavsiye etme iste\u011fi; g\u00fcven, memnuniyet ve ba\u011fl\u0131l\u0131\u011f\u0131n k\u0131sa ama g\u00fc\u00e7l\u00fc bir g\u00f6stergesidir. M\u00fc\u015fteri NPS metodolojisinin [&hellip;]<\/p>","protected":false},"author":1,"featured_media":2583,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[16,27],"tags":[64,67,66,68,63,65],"class_list":["post-2582","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-calisan-deneyimi-ve-baglilik","category-ik-metrikleri","tag-calisan-net-tavsiye-skoru","tag-detractor","tag-employee-engagement","tag-employer-branding","tag-enps","tag-promoter"],"aioseo_notices":[],"uagb_featured_image_src":{"full":["https:\/\/hrdatalytics.com\/wp-content\/uploads\/2025\/10\/Calisan-Net-Tavsiye-SkorueNPS.png",1536,1024,false],"thumbnail":["https:\/\/hrdatalytics.com\/wp-content\/uploads\/2025\/10\/Calisan-Net-Tavsiye-SkorueNPS.png",150,100,false],"medium":["https:\/\/hrdatalytics.com\/wp-content\/uploads\/2025\/10\/Calisan-Net-Tavsiye-SkorueNPS-300x200.png",300,200,true],"medium_large":["https:\/\/hrdatalytics.com\/wp-content\/uploads\/2025\/10\/Calisan-Net-Tavsiye-SkorueNPS.png",768,512,false],"large":["https:\/\/hrdatalytics.com\/wp-content\/uploads\/2025\/10\/Calisan-Net-Tavsiye-SkorueNPS.png",1024,683,false],"1536x1536":["https:\/\/hrdatalytics.com\/wp-content\/uploads\/2025\/10\/Calisan-Net-Tavsiye-SkorueNPS.png",1536,1024,false],"2048x2048":["https:\/\/hrdatalytics.com\/wp-content\/uploads\/2025\/10\/Calisan-Net-Tavsiye-SkorueNPS.png",1536,1024,false],"trp-custom-language-flag":["https:\/\/hrdatalytics.com\/wp-content\/uploads\/2025\/10\/Calisan-Net-Tavsiye-SkorueNPS.png",18,12,false]},"uagb_author_info":{"display_name":"HRdatalytics","author_link":"https:\/\/hrdatalytics.com\/en\/author\/hkansahinngmail-com\/"},"uagb_comment_info":0,"uagb_excerpt":"\ud83e\udded Giri\u015fBir \u00e7al\u0131\u015fan\u0131n i\u015f yerini tavsiye etme iste\u011fi; g\u00fcven, memnuniyet ve ba\u011fl\u0131l\u0131\u011f\u0131n k\u0131sa ama g\u00fc\u00e7l\u00fc bir g\u00f6stergesidir. M\u00fc\u015fteri NPS metodolojisinin [&hellip;]","_links":{"self":[{"href":"https:\/\/hrdatalytics.com\/en\/wp-json\/wp\/v2\/posts\/2582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hrdatalytics.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/hrdatalytics.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/hrdatalytics.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hrdatalytics.com\/en\/wp-json\/wp\/v2\/comments?post=2582"}],"version-history":[{"count":2,"href":"https:\/\/hrdatalytics.com\/en\/wp-json\/wp\/v2\/posts\/2582\/revisions"}],"predecessor-version":[{"id":2585,"href":"https:\/\/hrdatalytics.com\/en\/wp-json\/wp\/v2\/posts\/2582\/revisions\/2585"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hrdatalytics.com\/en\/wp-json\/wp\/v2\/media\/2583"}],"wp:attachment":[{"href":"https:\/\/hrdatalytics.com\/en\/wp-json\/wp\/v2\/media?parent=2582"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/hrdatalytics.com\/en\/wp-json\/wp\/v2\/categories?post=2582"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/hrdatalytics.com\/en\/wp-json\/wp\/v2\/tags?post=2582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}